Improving access to customer information.
In todayÆs more complex world, businesses are global. Divisions and functional groups can be spread across every major country making communication between groups extremely difficult. Compounding the problem is the substantial movement toward the use of outside partners (outsourcing vendors) to perform critical functions such as customer support.
And, when businessÆ attempt to provide high quality customer support from multiple sites, from multiple business partners, the efficient distribution of customer information becomes paramount in importance. A customerÆs question can only be addressed if the employee taking the question has the right information at that moment. Without the right information being distributed on a timely basis, the customer is unlikely to receive the best possible service
ScopusÆ WorldTEAM
WorldTEAM is a database replication software module designed specifically to handle the unique requirements of replicating and distributing customer information to disparate sites.
ScopusÆ WorldTEAM software replicates or copies the appropriate portion from the database and then distributes this information automatically to all identified receiving sites. Each receiving site would have WorldTEAM installed to ôcatchö the information as it arrives while ensuring full integrity of the database environment.
WorldTEAM utilizes a sophisticated check out/check in procedure where, at all times, site ownership of data remains intact upon replication. The sending site ôchecks outö the appropriate data and transfers ownership of that data to the receiving site where it is ôchecked inö. This ensures that during database replication, multiple sites cannot attempt to update the information at the same time.
Scopus WorldTEAM: Increasing the asset value of your customer information
Scopus WorldTEAM ensures that the investment you have made in collecting, managing and interpreting a customer information database produces the maximum return to your business. This is accomplished by efficiently distributing critical information to all critical sites in a timely fashion.
WorldTEAM and the Extended Enterprise
WorldTEAM is a key component of ScopusÆ Extended Enterprise Strategy. Combined with functionality provided in Scopus RemoteTEAM, businesses can tie all appropriate sites and partners together into a single enterprise. WorldTEAM also facilitates the distribution of information about product problems and solutions to those problems (problem resolution database) from headquarters to an outsourcing vendor responsible for handling customer concerns. WorldTEAM automates this entire process thus ensuring that critical data is distributed to all appropriate sites in a timely manner.